About Transportation
1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?
We offer free shipping on orders over €60 to most countries.
Delivery time = Process time ( order preparation )+ Shipping time.
(1)Free Shipping:
• Cost: Free shipping on orders over €60
• Process Time: 1-2 weeks
| Carrier | Corresponding products | Shipping time | Delivery area |
| DPD | Most normal size and weight products | 2 weeks | To most countries including France |
| Expedited Express for Small Pieces | Specified products with a small size | 1-2 weeks | |
| EMS | Big size but light products | 2-4 weeks |
(2)Fast Shipping: only available to Norway, Iceland, Cyprus, Puerto Rico, Alaska, and Hawaii.
• Cost: €100 per piece
• Process Time: 1-2 weeks
• Shipping Time: 5-7 days
• Carrier Availability by Destination:
Norway, Iceland, Cyprus: UPS / DHL Express
Puerto Rico, Alaska, Hawaii: UPS / DHL Express / Fedex
(3) Fastest shipping:• Carrier: DHL/DPD
• Cost: €10 - €200 (Shipping costs vary depending on the number of products)
• Process Time: 1-3 days
• Shipping Time:
2-5 days: Germany
3-7 days: France, Spain, Italy, Nertherlands, Belgium, Poland, Sweden, Austria
6-10 days: Other European countries
Corresponding products: Specified products (For details, please refer to SKU information of each product page)
Note: Tariff-free
Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.
For a faster shipping, please contact us at [email protected]
>>Please see our Shipping Policy for more details.
2. Can I track my order?
Yes. Once your order has shipped, you will receive an email with a tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.
About Returns and Refunds
1. How do I cancel an order?
You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).
2. What if I receive a damaged item?
Products received with broken glass, dented shades or frames are not considered defective and cannot be returned. In this case, we will replace the glass or shades at no additional charge.If you do not wish to receive a replacement and wish to return the item, we will treat it as a normal return and charge up to 35% of the return fee. We also reserve the right to deduct all outbound shipping charges from refunds.
3. When will I receive the refund?
After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.
About Product
1. Furniture Delivery
Please note: Due to the special customization required for large furniture items, the estimated shipping time is 4-6 weeks. For smaller furniture pieces, the estimated delivery time is between 2-4 weeks. We offer free shipping on all orders. If you have any questions about our shipping times, please contact us at mail to: [email protected].
2.How is the load-bearing capacity of desks and chairs?
The tables and chairs have been carefully designed, with high-quality materials used for the legs and arms, providing excellent load-bearing capacity and being able to withstand the weight of daily use, including placing heavy items or multiple people using it at the same time.
3. How comfortable is the chair?
The seat cushion and backrest of the chair are designed with ergonomic principles in mind, featuring soft padding and moderate support, ensuring a comfortable seating experience even after prolonged use.
4. What kind of home environment is the style of the table and chair suitable for?
The design of this table and chair is simple yet stylish, suitable for modern, Nordic, minimalist and other home styles. You can choose according to your own decoration style and color matching.
